Privacy Policy

Effective Date: 9 June 2024

Made Responsively Ltd (trading as buzzboo)
Address: 1 St Maur House, Chepstow, NP16 5NZ, UK
Website: buzzboo.com

Introduction

At Made Responsively Ltd, trading as buzzboo, we prioritise your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to protect your information in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

Information We Collect

Account Registration

When you create an account on buzzboo.com, we collect the following information:

  • Email Address and Password: Required for account creation and authentication.
  • Company Name: Optional, can be provided during signup.
  • Customer Support Email: Optional, can be added for contact purposes.
  • Telephone Number: Optional, can be added for additional contact methods.

Customer Information

For your customers, we collect:

  • Name
  • Company
  • Email Address (encrypted on our server)
  • Telephone Number (encrypted on our server)

User Profiling

We may ask users questions about their business or customer type to better tailor our services.

How We Use Your Information

Storage and Security

  • Firestore Database: Your data is stored securely in Firestore, managed by Google, and located in London. We employ encryption and other security measures to protect your information.

Service Providers

  • OpenAI: We use OpenAI to generate task lists. Only task prompts are sent, and OpenAI does not store these prompts. OpenAI Privacy Policy
  • SendGrid: Emails are sent through SendGrid, a US-based service. SendGrid can access the email addresses and names of both our users and their customers to facilitate communication. SendGrid Privacy Policy
  • Algolia Search: Algolia powers our search functionality. We store customers' names, companies, and encrypted email and telephone numbers in Algolia's EU-based data centres. Algolia Privacy Policy

Analytics and Tracking

  • Microsoft Clarity and Google Analytics: We use these tools to anonymously track user interactions on our website to improve our services and user experience.

Communications

  • Transactional Emails: We send transactional emails to users regarding account changes, important updates, and other relevant information.
  • Marketing Emails: We send marketing emails to users. Users can unsubscribe from these emails at any time using the provided opt-out link.

Data Retention and Deletion

  • Users have the right to delete their accounts at any time. Upon deletion, your data is removed from our active database. However, backups stored on Firebase may retain the data for up to 30 days. Firebase Privacy Policy

User Segmentation

  • Segment: We use Segment to categorise and manage user data, helping us deliver better service and personalised experiences. Segment Privacy Policy

Your Rights Under GDPR

As a UK-based company, we adhere to the General Data Protection Regulation (GDPR). You have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
  • Right to Data Portability: You can request that we transfer your data to another organisation or directly to you, where technically feasible.
  • Right to Object: You can object to the processing of your personal data under certain circumstances.

If you wish to exercise any of these rights, please contact us at [email protected].

Security Measures

We implement a variety of security measures to protect your data, including:

  • Encryption of sensitive data
  • Regular security audits
  • Adherence to industry best practices

Third-Party Service Providers

We collaborate with several third-party service providers to enhance our services. Please review their privacy policies to understand how they handle your data:

Minors

We do not knowingly collect or solicit personal data from anyone under the age of 16. If you are under 16, please do not use our services or provide any information to us.

Responsibilities of Users

Users are responsible for obtaining consent from their customers before adding their information to our system. Customers of our users can easily unsubscribe from emails sent to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Thank you for choosing buzzboo. We are dedicated to protecting your privacy and ensuring the security of your personal information.